Warranty Policy

At Liorabele, we carefully select women’s tops that combine comfort, quality, and elegant everyday style. We want every customer to feel confident when shopping with us, which is why eligible purchases are protected by our quality assurance warranty.

1. Warranty Period

Women’s tops purchased directly from Liorabele are covered by a 30-day Quality Assurance Warranty, beginning on the date your order is delivered.

This warranty applies to manufacturing or production-related defects, including:

  • Manufacturing faults present at the time of delivery
  • Loose, incomplete, or defective stitching
  • Faulty seams or garment construction
  • Defective buttons, zippers, hooks, straps, drawstrings, or fasteners under normal use
  • Fabric defects that affect the appearance or normal use of the garment
  • Faulty printing, embroidery, lace, knitwork, or decorative details
  • Products that arrive damaged due to a manufacturing-related issue

2. Items and Damage Not Covered

The warranty does not apply to damage or changes caused after delivery through normal use, incorrect care, or external factors.

The following are not covered:

  • Normal wear and tear
  • Damage caused by incorrect washing, drying, ironing, or cleaning
  • Shrinkage, fading, pilling, or color transfer caused by improper garment care
  • Damage caused by misuse, accidents, excessive pulling, or stretching
  • Damage resulting from improper storage
  • Alterations, repairs, or modifications performed by the customer or a third party
  • Damage caused by sharp objects, chemicals, heat, or other external factors
  • Loss, theft, or intentional damage

3. Submitting a Warranty Claim

If you believe your item contains a manufacturing defect, please contact our customer support team within the 30-day warranty period.

Please include the following information with your request:

  • Your order number
  • The name of the affected product
  • A clear description of the problem
  • Clear photographs showing the defect

Providing complete information will help us review your request more efficiently.

4. Available Resolutions

Once your claim has been reviewed and approved, Liorabele may provide one of the following resolutions, depending on the nature of the issue and product availability:

  • A replacement item
  • A partial refund
  • A full refund
  • Store credit toward a future purchase
  • Another reasonable solution appropriate to the circumstances

5. Review Time

Warranty requests are normally reviewed within 3–5 business days after all required information and photographs have been received.

Once the review is complete, we will provide the outcome and any necessary instructions by email.

6. Warranty Conditions

This warranty is available only to the original purchaser and applies exclusively to products purchased directly through the official Liorabele website.

Proof of purchase may be required before a claim can be approved. The warranty is limited to the remedies described in this policy and does not affect any mandatory consumer rights available under applicable law.

7. Garment Care Guidance

Proper care can help preserve the shape, color, texture, and appearance of your women’s tops. We recommend the following:

  • Always follow the care instructions shown on the garment label.
  • Wash using cold or lukewarm water where appropriate.
  • Use a mild detergent suitable for the fabric.
  • Avoid bleach and harsh cleaning products.
  • Separate dark, light, and delicate garments before washing.
  • Use a delicate wash cycle when recommended.
  • Air dry whenever possible.
  • Use a low ironing temperature where suitable for the material.
  • Store garments in a clean, cool, and dry place away from direct sunlight.

8. Contact Information

For questions about this Warranty Policy or to submit a warranty request, please contact us using the details below:

Store: Liorabele
Address: Via Medesano 5, 40023 Castel Guelfo di Bologna, Bologna, Italy
Email: contact@liorabele.com
Phone: +39 388197501
Full Name: Marco Morroia