FAQs – liorabele

How long does delivery take?

Orders are normally prepared within 24–48 hours after payment has been successfully confirmed.

Estimated delivery times:

European Union and Switzerland: 8–10 business days
United Kingdom: 6–10 business days
South Africa: 8–12 business days

Delivery estimates may vary depending on customs processing, public holidays, your location, and local courier operations.

How much does shipping cost?

We offer free standard shipping on orders over €30.

For orders below €30, the applicable shipping fee will be calculated and displayed during checkout before payment.

Product prices include VAT where applicable unless otherwise stated.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing:

Your tracking number
A link to follow the delivery

You can also visit our order tracking page and enter your order details to check the latest delivery status.

Which payment methods do you accept?

We accept secure payments through supported methods including:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay

All transactions are encrypted and securely processed through trusted third-party payment providers.

Can I change or cancel my order?

Please contact us as soon as possible at contact@liorabele.com .

Changes and cancellations are only possible before your order has been processed or dispatched. Once the order has shipped, it can no longer be cancelled and must be returned in accordance with our Return and Refund Policy.

What is your return policy?

We offer a 60-day satisfaction guarantee beginning on the date your order is delivered.

To qualify for a return, the item must generally be:

Unused and unworn
Unwashed
In its original condition
Returned with its original packaging where applicable

Additional return conditions may apply depending on the product and the nature of the request.

How do I request a return?

To begin a return, email contact@liorabele.com and include:

Your order number
The product you wish to return
The reason for the return

After reviewing your request, we will provide the correct return address and complete return instructions.

Once the returned item has been received and inspected, approved refunds are normally processed within 5–10 business days.

What if my order arrives damaged or incorrect?

Please contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect.

Please include:

Your order number
A clear description of the issue
Clear photographs showing the problem

After reviewing the information, we will arrange an appropriate solution, which may include a replacement or refund.

Do you offer direct exchanges?

We currently do not offer direct product exchanges.

To choose a different women’s top, size, color, or style, return your eligible item for a refund and place a new order through our website.

Are your women’s tops covered by a warranty?

Yes. Women’s tops purchased from Liorabele are covered by our 30-Day Quality Assurance Warranty.

The warranty applies to eligible manufacturing defects and production-related issues such as faulty stitching, defective fasteners, or fabric defects present at the time of delivery.

Damage caused by normal wear, incorrect washing, improper care, or misuse is not covered.

Do you ship internationally?

We currently ship to: