Refund policy

Store: Liorabele
Address: Via Medesano 5, 40023 Castel Guelfo di Bologna, Bologna, Italy
Email: contact@liorabele.com
Phone: +39 388197501
Full Name: Marco Morroia

At Liorabele, we want every customer to shop with complete confidence. We are committed to offering quality products, reliable service, and a straightforward return process. If your purchase doesn't meet your expectations, we're here to make things right.

1. Our 60-Day Satisfaction Promise

Every order placed with Liorabele is backed by our 60-day satisfaction guarantee. If you are not completely happy with your purchase, you may request a return within 60 days from the date your order is delivered, provided the item meets the conditions outlined in this policy.

Once your return is approved and received, you will be eligible for a refund to your original payment method.

2. Return Requirements

To qualify for a return, your item must:

Be unused, unworn, unwashed, and in its original condition.
Be returned with its original packaging and any included accessories where applicable.
Be accompanied by proof of purchase, such as your order confirmation or order number.

Items that fail to meet these conditions may not qualify for a refund.

3. Requesting a Return

To begin a return, please email contact@liorabele.com with your order number and a brief explanation of why you wish to return the item.

Our support team will review your request and provide the appropriate return address along with detailed return instructions. Please do not send products back without prior authorization.

4. Refund Timeline

After your returned item has been received and inspected, we will notify you of the outcome of your return request.

If approved, your refund will be processed back to your original payment method within 5–10 business days. Depending on your financial institution, additional processing time may be required before the funds appear in your account.

5. Exchange Policy

Liorabele does not currently provide direct product exchanges.

If you would like a different product, size, or style, simply return the eligible item for a refund and place a new order through our online store.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 days of delivery.

To help us resolve the issue quickly, include your order number together with clear photographs showing the damage or incorrect product. We will arrange a suitable solution, which may include a replacement or full refund.

7. Items That Cannot Be Returned

For health, hygiene, and safety reasons, certain products cannot be returned after delivery. Examples may include:

Personal care products.
Underwear and intimate apparel.
Products with opened hygiene or security seals.
Any item specifically marked as non-returnable on the product page.

8. Refund Delays

If more than 10 business days have passed since receiving confirmation that your refund was processed, we recommend the following:

Review your bank account for recent transactions.
Contact your card issuer or payment provider, as refunds can take additional time to appear.
If you still cannot locate your refund, please contact us at contact@liorabele.com so we can investigate further.